Shipments and returns

Your pack shipment

Wagons are generally dispatched within 2 working days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online when requested. 

Smaller items are sent via myhermes, dispatched within 2 working days on a 3-5 day service. This is not signed for unless requested at additional cost.

International shipping fees can vary greatly and regularily. Our website charges a price we have found to be generally accurate. We reserve the right to charge additional fees where required and will refund where appropriate.

We do NOT make money on shipping fees.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.